Canada Shipping

Description Rate Delivery Time
Orders Over $60* Free Shipping 2-10 business days delivery
Orders Under $60* $10 Flat Rate 2-10 business days delivery
Rural** No Service at this time Contact us

*Shipping to Nova Scotia and further most Eastern Provinces may add an additional time for delivery, all other deliveries are expected to be 2-3 days after order. All orders are filled from Calgary, Alberta.

**We are looking at Rural delivery networks in order to keep shipping costs reasonable for both customers and ourselves, to ensure quality service and maintain expectations. An address is deemed Rural, if there is no fixed address and postal code. (ie. 1234 smith street, Calgary, AB, X1X1X1)

All rates are based on expected rates and delivery times quoted by our carriers, and we may higher rates to ensure you get products quickly, which means all shipments should be expected in 2-10 days after ordering.

All orders must have a physical address and postal code. Delivery charges and taxes will be calculated during the checkout process and will be itemized as part of your order total.

We are not responsible delays from our delivery services and any other unforeseen interruptions in delivery services. Tracking numbers will be emailed to you, and will be monitored to ensure product delivery.

Business Days & Hours

All orders are shipped Monday – Friday, 10am- 4pm MST, excluding holidays within Canada.

US and International

One step at a time people, we are looking at this…please be patient…looking at end of 2016…or sooner…

In Studio Pickup

No drop-in pickup is available at this time. Products may be purchased in studio only during pre-booked service appointments. If you wish to book a service, please visit us at http://www.trenalaine.com/contact-me

Return Shipping

Contact us at concierge@trenalaine.com and will send you return form, necessary information for return shipment.

Back Orders

No back orders at this time. If item is out of stock, check back soon…

Shipping Carrier

We use FedEx Canada or Canada Post as our shipping carriers.

We will be reviewing our carriers and rates frequently to ensure you receive the best service and experience possible. If we make any changes we will notify you and post on all our media channels to keep you informed!

Contact Us

shop@trenalaine.com – Give us feedback on our shipping policies at and we will review and respond!

 

Updated – Nov 2016