Thanks for shopping Trena Laine Online Shop! We value your business and will do our best to address any concerns or unsatisfication with your purchase.

Returns & Exchanges

You have 15 calendar days to exchange an item from the date you received it. We currently do not provide full returns at this time.

To be eligible for an exchange, your item must be unused or gently used received within the return time period. Your item must be in the original packaging and have the receipt or proof of purchase.

We are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. We provide exchanges at our makeup studio currently. Please connect to setup an appointment.

See Shipping Policy for return shipping details…

Items Not Eligible for Return or Exchange.

Discontinued or final sale items are not eligible for refund or exchange.

Return Shipping

See Return Shipping Policy, on Shipping Policy page…


Connect with us to setup a time for exhange at our studio.

Returns and Exchanges

Trena Laine Makeup Studio

101- 736 1st AVE NE – Calgary, AB, T2T1Z7

Updated – March 2020